Where do you ship?

We currently ship to addresses within the United States only.

Do you charge for shipping?

No. We offer free standard shipping on all U.S. orders with no minimum purchase required.

How long does delivery take?

Orders are processed within 1–3 business days, and delivery typically takes 4–7 business days. Total estimated delivery time is 5–10 business days.

When will my order be processed?

Orders placed before 3:00 PM CST (GMT-06:00) on business days begin processing the same day. Orders placed after the cut-off time are processed on the next business day.

Which shipping carriers do you use?

We ship with trusted carriers including USPS, UPS, and FedEx.

Will I receive tracking information?

Yes. Once your order ships, you'll receive a confirmation email with a tracking number. Tracking may take up to 24 hours to become active.

My order hasn't arrived. What should I do?

If your order has not arrived within the expected delivery timeframe, please contact us. We'll investigate the shipment and keep you informed.

What happens if my package is lost?

If the carrier confirms your package is lost, we'll provide either a replacement (subject to availability) or a full refund.

Can I change my shipping address?

Yes, if your order has not yet shipped. Please contact us as soon as possible after placing your order.

Can I change or cancel my order?

Order changes should be requested within 2 hours of placing your order. Orders may be cancelled free of charge within 24 hours, provided they have not already shipped.

What is your return policy?

We accept returns within 30 days of delivery.

What items can be returned?

Returned items must be:

• Unused and in original condition
• In the original packaging
• Accompanied by proof of purchase

How do I start a return?

Email info@prestigelighting.us with your order details. We'll provide return instructions after your request is approved.

Who pays for return shipping?

Return shipping is free of charge

Do you charge a restocking fee?

No. We do not charge any restocking fees.

How long do refunds take?

Approved refunds are processed within 7 business days and returned to your original payment method. Your bank may require additional processing time.

Can I exchange an item?

At this time, Prestige Lighting does not offer direct exchanges.

If you would like a different item, size, or color, please return the original item for a refund and place a new order once your return has been approved.

Which items cannot be returned?

The following items are not eligible for return:

• Sale items
• Gift cards

Which payment methods do you accept?

We accept:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB
• Maestro

Is my payment information secure?

Yes. All payments are protected with SSL encryption and processed through secure, PCI-DSS compliant payment gateways. We never store your payment information.

When is payment charged?

Payment is processed immediately when your order is placed and confirmed.

What currency do you use?

All prices are displayed and charged in U.S. Dollars (USD).

Contact

Shop Name: Prestige Lighting
Phone: +1 708-895-0055
E-mail: info@prestigelighting.us

Address: 2512 Ridge Rd, Lansing, IL 60438, United States

Business Hours: (GMT-06:00) CST
Monday and Friday: 10:00 AM- 3 PM
Saturday and Sunday: Closed